Bank of Maldives (BML) on Sunday announced that its staff resources in Addu City would be doubled. The announcement was made at a function held to open an expanded new contact centre in Hithadhoo.
The bank said its staff members would be increased to 80 in order to meet the high service expectations of its growing customer base.
Speaking at the function, BML CEO Andrew Healy emphasised the critical role staff members play in supporting customers. “While we encourage customers to use our strong online technology including our mobile app, it is important they have the option to engage directly with our staff – through branches, business centres or through our contact centre,” he said. “We have been making a number of investments to enhance the quality of service we provide and this new contact centre, with its well-trained customer-focused staff, will ensure we give our customers the support they deserve.”