Ooredoo Maldives has officially opened its upgraded Ooredoo Experience Centre (OEC) and an all-new dedicated lounge for Club Premier members in Hithadhoo, Addu City, enhancing customer experience to ensure world-class service for the fast-growing Ooredoo customer base in Addu Atoll.
Located at Link Road in Hithadhoo, the upgraded service centres have been designed to offer customers a full portfolio of the company’s leading products and services, combined with an exceptional customer experience, stated Ooredoo Maldives.
The new OEC and Club Premier Lounge Hithadhoo were officially launched at a special ceremony held by the Managing Director and the Chief Executive Officer (CEO) of Ooredoo Maldives Khalid Al-Hamadi, Chief Commercial Officer Hussain Niyaz and Head of Customer Care Dhiyana Afeef.
OECs across the Maldives offer customers access to the wide variety of products and services offered by Ooredoo, allowing them to enjoy a fast and convenient customer experience, in a warm and welcoming environment. The new experience centre in Hithadhoo also connects customers to exclusive services such as Ooredoo Business, Mobile Money and Mobile Number Portability services. The new experiences that can be enjoyed by customers at the new OEC Hithadhoo also include quick counters, where customers will be able to receive assistance on minor tasks such as recharging and balance checks without waiting in a queue, according to Ooredoo Maldives.
Furthermore, customers visiting OEC Hithadhoo will also have the opportunity to explore and test out innovative devices offered by Ooredoo, including O-locate, Ooredoo Mi-fi, and Ooredoo Satellite Phones and more in a near future.
OEC Hithadhoo also hosts a special premium lounge, specially designed to cater for the most exclusive Club Premier customers. In addition to all the services available at Ooredoo Experience Centres, the new lounge promises an enhanced level of service to Club Premier Customers. The Club Premier Lounge provides a relaxing environment, where they receive an extremely personalised service.